Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states the board grammage and the board caliper as two separate figures (a compressed board and a bulky board can share a grammage and behave differently in use, so neither number alone is treated as a specification), the grain direction the sheet is run in (which governs how far a mat cups once its upper face absorbs and its underside does not), the die and outline used for any shaped or bespoke coaster together with the bleed and safe area as proofed on the die line, the inks and any coatings applied and whether those coatings preserve a stated recycled or compostable claim, the recycled fibre percentage or composting certification and the standard it was assessed against where such a claim is made, and what is printed on each of the two faces, both of which print as standard; supply and programme orders hold the board specification, grain direction, inks, coatings, PMS colour references and packing format on file so that repeat pallets, seasonal reorders and multi-account case splits match the runs they join, with any board, colour, die or certification limitation confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.